The session kicked off with a hands-on segment on Communication for Innovation & Collaboration, where participants practiced storytelling techniques and collaborative role-plays, simulating real-world scenarios like pitching public sector challenges to potential partners. This exercise enhanced their ability to communicate ideas clearly and work effectively across teams and sectors.

The training moved into Identifying & Prioritizing Challenges. Using real citizen feedback and structured prioritization tools, participants mapped out pressing municipal issues, learning how to focus on the most impactful challenges for action and innovation.